As an intermediate you start facing the life of international bookings, including flights, hotels and cars. You learn to do point to point tickets internationally and set packages to Mauritius the Far East etc. You also learn to sell and issue travel insurance and how to apply for visas. Domestic bookings will become boring once you have tasted the world of international travel arrangements - much more challenging.
Purpose of Job
Competent handling of all aspects of domestic, regional & basic international travel
To ensure customer satisfaction
To enhance profitability
To sustain clients
Key Job Functions
Meet and exceed agreed commission targets
Build relationship with client to ensure repeat business
Organise and process travel insurance
Manage and control own queues (booking files)
Arrange collection or delivery of travel documentation
Compile, type and distribute client itineraries
Collect payment from clients and forward to
Accounts Dept Follow up on e-mail enquiries
Prepare and process quotes enquiries
Present quotes to clients personally or by telephone, fax or e-mail
Process refunds as per back office requirements
Sell all local packages/flights/accommodation/car hire & specials on offer.
Compile and calculate fares and upgrades
Process visas correctly and timeously
Do Fare Building Issue in exchange of tickets
Selling and issuing of Voyager tickets
Understanding of net remit and IT tickets
Sell airpasses correctly
Correctly reserve UMNR, special meals, bikes; MAAS, etc.
Correctly issue MPD's and all air ticket types
Process refunds according to back office requirements
Key Skills/Competencies
Good product knowledge & sound geographical knowledge
Knowledge of inter-airline policies and endorsement procedures
Understanding and ability to interpret and explain fare rules
Ability to use and save programmable keys (P-KEYS)
Full understanding of e-mail procedures and how to save contacts
Fully conversant with preferred partners frequent flyer programmes
Full understanding and use of :
* BSP *Internet Forex *Internet Insurance * Fare Finder *Galileo
* Contacts programme *Quicktrav acc package *Right Fax
* Special deals
Ability to use the company intranet
Ability to build BARS/PARS and use with all reservations
Full understanding and ability to sell service fees
Enthusiasm to follow paperless procedures and use processors if required
Give 3 international quotes; 2 domestic quotes, including the cheapest quote at the time.
Commitment to preferred partners
Time management: ability to Prioritise, plan and meet deadlines
Ability to handle pressure and volume - multitasked
Attendance to company meetings and functions/team building
Key Qualities
Effective communication & interpersonal skills
Committed to service excellence - putting client first
Customer service, Accept challenges, Positive attitude
The will to want to resolve problems - proactive & lateral thinker
Teamwork and enthusiasm to assist colleagues
Feedback friendly, Energetic and presentable person
Educational Requirements
Relevant travel qualification including Galileo
Good understanding of Quicktrav / Admin System (invoicing/vouchers)
High computer literacy on MS Word and Excel
Experience Required
Minimum 3 years
Registrations now open for National Certificate in Travel course in Pretoria.
Call 012 – 460 3252 to find out how to register
Please note: space is limited so be sure to get your spot before everyone else
Accreditation number:
613/P/000111/2008
GTA is recognized by Tourism, Hospitality and Sport Education and Training Authority in accordance with the Department of Labour Guidelines, as an Institute of Occupational Excellence.
