Here you start with all the knowledge fresh in your head from the college, but believe me you learn much more once you in the real job. You learn telephone skills because you’re on the phone most of your time. You learn to handle domestic bookings without any fears, booking flights, cars and hotels. The longer you do these things the more confident you become within yourself.
Purpose of Job
To ensure customer satisfaction
To enhance profitability
To sustain clients
Accountabilities
Accuracy of travel documents and the income thereof
Accepting responsibility for your work
Adhere to industry and company rules, policies and procedures
Main Functions
Build relationship with client to ensure repeat business
Sell all local packages/flights/accommodation/car hire/specials on offer
Compile and calculate complicated domestic fares and upgrades
Process visas correctly & timeously as per client request
Fare Build
Issue in exchange
Sell and issue Voyager tickets
Understand domestic net remit & IT tickets
Correctly reserve UMNR, special meals; bikes; MAAS etc
Correctly issue MPD's & all domestic air ticket types
Organise and process travel insurance
Manage and control own queues
Arrange collection or delivery of travel documentation
Compile, type and distribute client itineraries
Collect payment from clients and forward to Accounts Dept
Follow up on e-mail enquiries
Prepare and process quotes enquiries
Present quotes to clients personally or by telephone, fax or e-mail
Process refunds as per back office requirements
Meet and exceed agreed commission targets
Key Skills/Competencies
Excellent product & destination knowledge
Sound geographical knowledge
Relevant fares courses completed successfully
Knowledge of inter-airline policies & endorsement procedures
Understanding and ability to interpret and explain fare rules
Full understanding of BSP
Ability to use and save programmable keys (P-KEYS)
Full understanding and use of :
e-mail procedures & how to save contacts
Internet insurance
Fare Finder
Galileo and everything that falls within the CRS system
Quicktrav
Right Fax
Fully conversant with preferred partners frequent flyer programmes
Ability to use the company intranet
Full use and understanding of contacts
Full understanding and ability to sell service fees
Ability to build BARS/PARS and use with all reservations
Enthusiasm to follow paperless procedures and use processors if required
2 domestic quotes, including the cheapest quote at the time
Commitment to preferred partners
Manage and control own queues
Time management: Ability to prioritise, plan and meet deadlines
Ability to handle pressure and volume
Special deals
Attendance of company meetings and functions/team building
Attend travel industry workshops or functions to update product knowledge
Key Qualities
Effective communication & interpersonal skills
Committed to service excellence - putting client first
Problem solving nature - lateral thinker / positive attitude
The will to accept challenges and use initiative
Able to work in a team and have enthusiasm to assist colleagues
Energetic - able to work long hours
Educational Requirements
Relevant travel qualification with any of the registered colleges / institutions
High computer literacy on MS Word and Excel
Competence on Galileo CRS
Registrations now open for National Certificate in Travel course in Pretoria.
Call 012 – 460 3252 to find out how to register
Please note: space is limited so be sure to get your spot before everyone else
Accreditation number:
613/P/000111/2008
GTA is recognized by Tourism, Hospitality and Sport Education and Training Authority in accordance with the Department of Labour Guidelines, as an Institute of Occupational Excellence.
