| Training Programmes |
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| National Certificate in Travel |
| Description |
If you have dreamt about travelling and working in the tourism industry, you have a service driven nature and enjoy working with people – then this qualification is for you. After just one year you will become a young travel consultant. You will also learn Galileo required by the travel industry in South Africa and many agencies internationally.
The programme will prepare the learner for entry-level positions such as travel consultants tour consultants and car rental agents. |
| Admission requirements |
A knowledge, comprehension and application of language at NQF level 4/Grade 12
The knowledge, comprehension and application of mathematics at NQF level3/Grade 11. |
| Certification |
| On successful completion of the programme, the learner will receive a GTA and THETA certificate in General Travel. This certificate is equivalent to the National Certificate: General Travel, SAQA ID 14119, NQF Level 5, 147 Credits. |
| Exit Level Outcomes |
Analyse a business and determine the way it functions.
Communicate in a business environment.
Function in a business environment.
Operate a computer
Deal with customers.
Display cultural awareness in dealing with customers and colleagues.
Communicate verbally.
Maintain health, hygiene and professional appearance.
Analyse airport and customs systems.
Analyse the tourism industry and the links between the various sectors.
Describe the world from a travel perspective.
Book and issue documentation for land travel and accommodation.
Book and issue documentation for point-to-point air travel.
Advise customers on visas and passports and apply visas.
Access information on travel products and services.
Demonstrate basic forex transactions and conversions.
Operate a central reservation or global distribution system.
Demonstrate knowledge of South Africa as a travel destination.
Sell products/services
Process payments
Process incoming and outgoing telephone calls |
| Programme Outline |
| Fundamental,core and electives(compulsory) |
| Induction (3 credits) |
Maintain a safe working environment
Maintain health,hygiene and professional appearance |
| Introduction to tourism and the role of travel services (18 credits) |
Analyse tourism industry and the links between the various sectors.
Describe the world from a travel perspective. |
| Analyse a business and the way it functions. South Africa as a tourism destination(17 credits) |
Demonstrate knowledge of South Africa as a travel destination.
Access information on travel products and services |
| Computers and business technology ( 12 credits) |
| Operate a computer |
| Function in a business environment Galileo ( 16 credits) |
| Operate a central reservation or global distribution system. |
| Accommodation, support and transport services ( 17 credits) |
Advise customers on travel entry documents and assist with application.
Book and Issue Documentation for land travel and accommodation. |
| Air Travel and procedures ( 18 credits) |
Analyse airport and custom systems.
Book and issue documentation for point –to-point air travel. |
| Provide a collection and delivery service. Finance ( 10 credits) |
Demonstrate basic forex transactions and forex conversions.
Process payments. |
| Telephone Techniques ( 24 credits ) |
Process incoming and outgoing telephone calls.
Communicate Verbally.
Handle Mail and Messages.
Communicate in a business environment. |
| Customer service and selling skills ( 20 credits) |
Display cultural awareness in dealing with customers and colleagues.
Deal with customers.
Sell products and services. |
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