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Exit Level Outcomes:

This qualification consists of 10 Clusters that make up 23 modules -

Cluster 1: Induction

Unit ID 7799 - Maintain a Safe Working Environment

Unit ID 7800 - Health, Safety & a Professional Appearance

Cluster 2: Introduction to Tourism and the role of travel services

Unit ID 7935 - Analyse Tourism Industry and the links between the various sectors

Unit ID 7937 - Describe the world from a travel perspective

Unit ID 7782 - Analyse a business and the way it functions

Cluster 3: South Africa as a Tourism Destination

Unit ID 7944 - Demonstrate Knowledge of South Africa as a travel destination

Unit ID 7941 - Access information on Travel Products and Services

Cluster 4: Computers and Business Technology

Unit ID 7786 - Operate a computer

Unit ID 7785 - Function in a business environment

Cluster 5: Galileo

Unit ID - Galileo Full Reservations Course

Cluster 6: Accommodation, Support and Transport Services

Unit ID 7940 - Advise customers on Travel Entry Documents and assist with application

Unit ID 7938 - Land Travel and Accommodation

Cluster 7: Air Travel and Procedures

Unit ID 7936 - Analyse Airport and Custom Systems

Unit ID 7939 - Book and Issue Documentation for Point to Point Air Travel

Unit ID 7700 - Provide a Collection and Delivery Service

Cluster 8: Finance

Unit ID 7942 - Demonstrate basic FOREX transactions and FOREX conversions

Unit ID 7788 - Process Payments

Cluster 9: Telephone Techniques

Unit ID 7790/7663 - Process incoming and outgoing telephone calls/ Handling mail and messages

Unit ID 7794 - Communicate verbally

Unit ID 7784 - Communicate in a Business Environment
 

Cluster 10: Customer Service and Selling Skills

Unit ID 7791 -Display Cultural Awareness in Dealing with Customers and Colleagues

Unit ID 14734 - Deal with Customers

Unit ID 7787 - Sell Products and Services

For more information, please contact us at 012 424 4666 and ask for Natalie, our Training Coordinator.

Email: Natalie@travelacademy.co.za